Location: Khulshi, Chattogram
Company: Be Fresh PLC
Salary: 15,000 BDT
Experience: No need, Only for Freshers.
Education: Bachelor's degree
Working Time: Rotational shifts (Morning, Evening, Night)
Weekend or Holiday: Availability may be required
Vacancy: 2

Job Summary:

Amy Support Team is looking for energetic and empathetic individuals to join our frontline support unit. This role is similar to a call center position, where you'll be the first point of contact for users seeking help, guidance, or issue resolution.

Key Responsibilities:

• Respond to customer queries via phone, chat, and email in a timely and professional manner
• Provide accurate information about services, policies, and procedures
• Troubleshoot common issues and escalate complex cases to the technical team
• Maintain detailed records of interactions and resolutions
• Ensure customer satisfaction through active listening and problem-solving
• Follow up with users to confirm issue resolution and gather feedback
• Collaborate with internal teams to improve support workflows
• Uphold data privacy and confidentiality standards

Requirements:

• Minimum Bachelor's degree in any discipline
• Strong communication skills in Bengali and English
• Basic computer literacy (email, CRM tools, typing)
• Strong communication and interpersonal skills
• Patience, empathy, and a solution-oriented mindset

Benefits:

• Yearly 2 Festival Bonus
• Training and career development
• Holiday Allowance for holiday duty
• Friendly and inclusive work environment